TERMS & CONDITIONS

Article 1- Identity

This website www.heartofgold.be is property of:
Heart of Gold BVBA
Lierbaan 323
2580 Putte

TAV n°: BE 0694.871.871
RPM: Antwerpen
Bank Account Number: BE35 7350 5038 6737
Tel.: +32(0)478/84.02.41
E-mail address: webshop@heartofgold.be – info@heartofgold.be

By using this website and placing an order you agree with the terms and conditions as described below.


Article 2- Offer

Offers are valid for the period mentioned on the website and subject to availability.

In case the offer depends on certain conditions, these conditions will be explicitly mentioned in the offer.
HEART OF GOLD always describes what it sells to you as complete and accurate as possible. In any event, HEART OF GOLD makes sure that the description is detailed enough for you to make a proper assessment. In case we use images, these will be a representative display of the offered products and/or services. Obvious mistakes or errors in the offer do not bind the company.

 

Article 3- Orders

Once you have placed your order, we will send you an order confirmation email detailing the products you have ordered. Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you.

Once the order has been accepted and processed, a shipping confirmation e-mail will be sent with all relevant information about your order.


We do our best to keep our website as up to date as possible. However, the possibility remains that a certain product is no longer available, in which case we will contact you as soon as possible. If we already have received payment for such product, we will refund you the amount of the purchase.

Orders are only effectively paid from the moment the payment has been received.

 

Article 4- Prices & Payment

All prices indicated on this website are in euros, include VAT (21%) and exclude transportation expenses. The billing is done according to the price on the order confirmation.
Purchases made on this webshop are secured through trusted internet payment processing companies Stripe and PayPal.  All personal debit and credit card information transmitted are handled by secured connections.
HEART OF GOLD can modify prices at any moment without prior notice.


Article 5- Delivery

When in stock, orders should arrive within 2-3 workdays after the payment has been received but may vary depending on the destination.  Please note the delivery time is indicative and is therefore not guaranteed.
HEART OF GOLD is not responsible for any delays of your package during delivery.
It’s your responsibility to fill in the correct delivery address. When supplying a wrong delivery address the costs for a second delivery will be at your expense.


Article 6- Liability

HEART OF GOLD shall not be liable for damages in any form whatsoever, either physical, material or immaterial.
We do not guarantee fabrics against fading, color fastness or any damage caused by cleaning processes.
Any damage caused from shipping is to be taken up by you with the shipping company. We do not assume any responsibility for lost packages.
Article 7- Right of withdrawal

The customer has the right to decide not to keep the goods for 14 days from delivery.

The customer can return the order without payment of a fine and without giving any reason.


We expect you to handle the order as well as the packaging with the utmost care during the first 14 days after delivery. If you want to return the goods as described above, you may only unpack or use them to the extend needed to assess whether or not you wish to retain them. Returned goods may be tested, but not used.

If you return the goods, this must be done together with all delivered accessories and, if reasonably possible, in their original condition and packaging.


In order to exercise your right to return quickly and correctly, you must report the return by email to  webshop@heartofgold.be with clear mention of the sales number, invoice number and description and code of the item you want to return.

Heart of Gold will send you an acknowledgement of your withdrawal by email.

Return address: 

Heart of Gold BVBA

Lierbaan 323
2580 Putte

The costs for returning are fully borne by the customer.

Within 30 days after Heart of Gold has received the items, Heart of Gold will refund the full purchase price to the account number used to pay the online purchase.
Reimbursement will only be made if the items are considered as salable after inspection. HEART OF GOLD reserves the right to charge a value reduction if goods are damaged, used or dirty upon return or if the original packaging or labels are missing.


Article 8- Reservation of ownership

HEART OF GOLD reserves all ownership on the goods until the buyer will have paid the total amount due (costs included).
In the meantime, the buyer is not allowed to sell the goods or to burden them in any way whatsoever.

  

Article 9- Force majeure     

HEART OF GOLD reserves the right to, in case of Force Majeure, stop the processing of an order and ultimately cancel the order without any damage restitution.
Force Majeur is any external cause as well as any circumstance, not directly related to products and services provided by HEART OF GOLD, which cannot be the responsibility of HEART OF GOLD.

Article 10- Complaints procedure

We do hope that all our customers are always 100% satisfied. If nevertheless you would have complaints concerning our services, please do not hesitate to contact us on webshop@heartofgold.be We will do the utmost to reply to the mail within 48h.

 

Article 11- Applicable law and disputes  

All contracts we conclude with our customers are, regardless of their place of residence, exclusively governed by Belgian law